Frequently Asked Questions
Quick answers to common questions about our plumbing and heating services.
Find the answers to our most common questions here – and let us know if you’ve got a question you’d like us to add.
Do you have a call-out charge?
We do not charge a separate call-out fee. We charge for a minimum of one hour, which covers the first hour of work carried out from the time we arrive on site. This fee does not include materials. Any additional work or parts needed will be explained and quoted for onsite. Commercial clients will have a contract which covers emergency call outs, or will be quoted separately if appropriate.
Is all of your work guaranteed?
Absolutely! We guarantee all of our workmanship for 12 months. All parts are subject to manufacturer’s warranty (terms and conditions apply).
How does your pricing work?
Our pricing is completely transparent, and we always put our prices in writing, as required by the Consumer Rights Act. We add industry-standard mark-ups to equipment or components that we order, and if additional work is needed, we give separate written quotations at that point.
What does a gas boiler service include?
We offer two levels of service depending on your requirements:
Minor Boiler Service:
- Service following the manufacturer’s instructions
- Does not include consumable parts such as burner gaskets, seals or electrodes
- Ensures the appliance is operating safely
- Expansion vessels are checked, condense traps are cleaned, combustion performance is analysed
- Any issues are highlighted
- Digital certification provided on completion
Comprehensive Boiler Service:
Includes everything above, plus:
- Complete strip-down clean of the main heat exchanger
- Replacement burner gasket
- New ignition electrodes
- System health check
- Radiator inspection
- Full dose of inhibitor in your heating system
Prices vary depending on boiler make and model.
Contact us with your details to get a specific cost.
Are all of your engineers insured and fully qualified?
YES! All of our engineers are fully qualified and insured in the service works they undertake. We are Gas Safe, OFTEX and Safe Contractor registered, and all our engineers hold clear DBS checks.
How does the booking process work?
You can contact us any way which suits you: email, phone call, social media, or via the contact us page on our website. A member of the office team will arrange an engineer visit at a time and date which suits you (subject to availability), and you will receive a booking confirmation via text or email. On the day of our visit, an engineer will call you with a specific ETA. All bookings are scheduled on a first-come, first-served basis.
We offer three time slot: Morning (8am-1pm); Afternoon (12pm-5pm) and out of hours.
Wherever possible, we try to cater for special requirements, but it is not always possible to accommodate everyone.
While we do everything possible to ensure that your appointment falls within the booked time slot, we cannot guarantee this, as the previous jobs may run over time. If your appointment is delayed, we will always call you to let you know as soon as possible. We’ll keep you updated on our arrival time or arrange a time for you to rebook the appointment.
Why do I need a boiler service, and how frequently does my boiler need one?
A boiler service ensures your boiler is working safely and correctly and in accordance with the manufacturer’s specifications. It helps detect minor faults early before they become serious problems. We highly recommend an annual boiler service. Additionally, many boiler warranties require proof of an annual service to remain valid.
Which brand of boilers do you recommend?
As an independent plumbing and heating company, we can install any make of boiler based on your specific requirements. We don’t heavily promote a particular brand simply because we’re accredited by them – our recommendations depend on reliability, performance and after-sales support.
How do I pay my invoice?
There are two ways to pay. Either via bank transfer to the details below, or follow the link in your invoice or online to our Stripe payment system, where you can pay by card. Pease use your invoice number as the reference so we can accurately track your payment.
Account Details:
- Bailey Plumbing and Heating (UK) Ltd
- Barclays Bank
- Sort Code: 20-72-33
- Account Number: 50185248
How can we help?
Here are some of the ways we can help with your plumbing and heating:
