Privacy Policy

Bailey Plumbing & Heating (UK) Ltd is fully committed to ensuring the security and protection of the personal data we hold.

Any personal information provided to or gathered by Bailey Plumbing & Heating (UK) Ltd is controlled by Bailey Plumbing & Heating (UK) Ltd, a company registered in England & Wales under number 09126002 and whose registered office is at 277 Tylehost, Guildford, England, GU2 9XT (“we”, “us”, “our”).

We are committed to protecting and maintaining the privacy of those who use our services; this Privacy Notice describes how Bailey Plumbing & Heating (UK) Ltd collects, processes and stores personal data, to include via our website: https://www.bailey-surrey.co.uk, (“Site”), other sites and other online platforms. The data controller under applicable data protection legislation is the company mentioned above. All personally identifiable information provided to or gathered by us, including through our website, will be treated as confidential and we will not abuse this trust by providing all or any part of your information to others unless you have consented to this, where this is in our legitimate interests or to meet a legal obligation, further outlined below. Your information will never be sold, licensed, loaned or otherwise distributed to any other organisation unless we are required to do so by applicable law. Subject to any overriding obligation to which we are subject, you have the right to object to the processing of your personal information, by a simple request that we stop such processing.

COLLECTION OF PERSONAL INFORMATION
We may collect personal information in various ways, including in e-mail or written correspondence with you or to which we are copied, at your premises, via third-party services, through our website or otherwise directly from you. You have a choice whether to provide any information to us, except where this is necessary to fulfil any contract – such as about the provision of our services (albeit recognising that such a decision may mean that we are unable to provide our services as you expect), or where we are required to do so by applicable law or a Government agency or law enforcement. Certain information will be part and parcel of the data that we receive from our customers or other individuals; this may include names, addresses, e-mail addresses or other contact details and other identifiable information, interests and preferences.

We assess and document our processing activities on an ongoing basis and update our records accordingly; our approach seeks to ensure good data governance and compliance with our data protection obligations.

We maintain records of consent, where we rely on active consent for the processing of personal data, and will ensure processing is limited or ceases where such consent is withdrawn.

WHY WE PROCESS YOUR PERSONAL INFORMATION
Our use of your personal information will at all times be per applicable data protection laws; we rely on the following grounds justifying our processing of personal data:

Consent – explicit consent for us to do so.

A Contract or Legal Obligation – to fulfil our obligations under an existing contract or other legal obligation, in certain circumstances, our right to process this information will override your right to object to us doing so.

Legitimate Interests – we may judge that we have legitimate grounds to process your personal information in certain ways and where that is the case, we will balance our interests against your own or the relevant individual whose data is being processed, to ensure that the rights and interests of those individuals who interact with us are protected. We will not share your information with any third parties except our approved associated companies where this is needed, i.e. any warranties or service information relating to products or services carried out by us.

WHERE INFORMATION IS OBTAINED THROUGH OR AS A RESULT OF YOUR USE OF OUR SITE, WE USE THIS INFORMATION FOR THE FOLLOWING PURPOSES:

To understand and appreciate your needs and requirements as a user of our site or our services generally;
To keep in contact with you;
For internal record keeping;
To provide relevant information about our services or those that we may offer from time to time;
To improve our products and services;
For analysis of the technical specification and user experience of our site, to develop and improve our site and the services that we provide; and
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.

We may use the information to customise the website according to your interests.

We may process personal information, following anonymisation, to assess trends or for research or analysis; however, any particular individual will not be identifiable where we choose to undertake such activities.

Images taken by Bailey Plumbing & Heating may be used for marketing purposes however care is taken to ensure your privacy is not jeopardised.

MANAGING YOUR PREFERENCES, INCLUDING FOR MARKETING
In addition, we may process your information for marketing purposes (including offers, promotions and updates about our services, that we believe may be of interest to you) that relate to similar goods or services, either where you are or have been a user of our services or have made an enquiry about them previously or where you have given your consent.

You have the right to manage your preferences about the kinds of information that we collect and how your information is processed – you can update these preferences at any time through our site; you can also withdraw your consent, either as a whole or about particular kinds of information or delivery methods. We encourage our users and customers to exercise these preferences so that they only receive the information that they wish from us and so that our use of their information is consistent with their expectations.

You may ask us to erase information that we hold about you, except where there is some other reason requiring us to maintain the information, such as for insurance purposes, for example. We monitor and will also delete information and data that we hold, where we reasonably consider this no longer to be required.

If you have accepted the relevant cookies, we may collect, store and process non-personal information about you automatically as a result of your use of this site, such as the type of internet or mobile browser that you are using to gain access and any website from which you linked to us, but you cannot be identified from this information. We will only use such non-personal information to help provide an effective and more relevant website offering.

Where your browser settings have been set to automatically accept cookies, by remaining on our site, we will take this to mean that you are happy to accept our use of cookies. You can update these preferences at any time but please be aware that certain functions of the site may not work as well where cookies are blocked.

YOUR PREFERENCES ABOUT OUR USE OF YOUR PERSONAL INFORMATION
If we send you any information by way of marketing, this will be based on us having previously sold to you or responded to an enquiry for similar goods or services; all communications of this nature will include a simple means of unsubscribing. You may wish to update your preferences concerning what you receive and in what format that takes; to let us know about your preferences, to include if you wish to change them, please visit the relevant area of this Site or otherwise send us a simple request confirming those changes and we will update your preferences to reflect your wishes immediately.

Should you no longer wish to be contacted by us, please confirm this in an email to info@bailey-surrey.co.uk.

CHANGES TO THIS PRIVACY NOTICE AND CONTACTING US
We may change or modify this Privacy Notice at any time and we recommend that you check the latest version of this notice each time that you access the Site.

You can contact us to request changes, removal or access to the personal data we hold on our records for you at any time by contacting us at 01483 343199 or by emailing us at info@bailey-surrey.co.uk.

Dima Vinn (DVinn1)

Great painting job by BP&H. My wife and I were impressed by Kevin's professionalism and honesty.

Dave Dance

Excellent work by Luke at Bailey's Plumbing. He gave me confidence as soon as we met and took control of the situation. He was thoughro and oozed experience in what he was doing and fixed the issue in quick time. Highly recommended. Thanks - Great job 👍

Matilde Barker

We have been working with Bailey for a couple of years now and it has been a pleasure throughout. They are always ready to assist and even in difficult situation they always deliver. I truly recommend their services.

Ciara Perks

I would highly recommend Bailey Plumbing and Heating. Right from the quotation process through to the job, every staff member that we dealt with was polite and professional. The level of clean up at the end of each day was exceptional and made things much easier for us. I would absolutely use Baileys again.

Colin Glass

We chose Bailey’s after receiving their very competitive quote for the complete refurbishment of our bathroom. From day one we received daily sometime twice daily updates from their very helpful office manager, telling us who would be coming and when. The whole team were very friendly and professional. We even had Guy, the boss, tile the floor. I would not hesitate to recommend Bailey’s. They work to a very high standard and I will be using them again for any future heating and plumbing work. I would like to single out Luke for his commitment and his easy professional manner. He worked long hours when necessary, and was excellent.

Tony Ambrose

Harry & Ben from Bailey Plumbing & Heating UK visited in Sept 2025 to remove old & fit a new Burlington close-coupled toilet. They were efficient, competent and polite, and did a very good job. Happy to recommend.

Rob Codling

Guy and team are fantastic - completed an entire re-plumb of our house. Quality job and extremely responsive and reliable. Would highly recommend. 5 stars!

Thomas Bathurst

We couldn't recommend Guy & Bailey Plumbing any more highly. We have been using them for 8 years now. Super friendly, super reliable, competitive costs and a thoroughly professional service.

Dave Bridge-Collyns

⭐️⭐️⭐️⭐️⭐️ Had a great experience with Bailey Plumbing and Heating. Guy and his team fitted new water tanks in our loft and did a brilliant job – professional, friendly, and really efficient. They explained everything clearly, turned up on time, and left everything tidy. Water pressure’s much better now too. Would definitely recommend them!

Terry Hoccom

Have had Bailey Plumbing for a number of years for boiler servicing and a few plumbing issues, and again this morning Aaron did an excellent job will keep using this company.